Terms of service
TERMS & CONDITIONS
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions.
General Information
The domain name “www.littlemitthu.com” and the Mobile Application “littlemitthu” (hereinafter referred to as "Website") is registered in the name of littlemitthu Retail Private Limited, a company incorporated under the Companies Act, 1956 (Hereinafter referred to as MRPL).
Your use of the Website and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Website. If you transact on the Website, you shall be subject to the policies that are applicable to the Website for such transaction. By mere use of the Website, you shall be contracting with MRPL, these terms and conditions constitute your binding obligations, with MRPL.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a member of the Website by providing Registration Data while registering on the Website as Registered User using the computer systems. MRPL allows User to surf the Website or make purchases without registering on the Website. The term "we", "us", "our" shall mean MRPL or www. littlemitthu.com or all.
ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING.
All products/services and information displayed on littlemitthu.com constitute an "invitation to offer". Your order for purchase constitutes your "offer" which shall be subject to the terms and conditions as listed below. littlemitthu.com reserves the right to accept or reject your offer. If you have supplied us with your valid email address, we will notify you by email as soon as possible to confirm receipt of your order and email you again to confirm details and therefore process the order. Our acceptance of your order will take place upon dispatch of the product(s) ordered. No act or omission of littlemitthu.com prior to the actual dispatch of the product(s) ordered will constitute acceptance of your offer.
Membership Eligibility
Use of the Website is available only to persons who can form legally binding contracts under applicable law. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Website. You may use this website only if your age is over 18 years.
littlemitthu reserves the right to terminate your membership and refuse to provide you with access to the Website if littlemitthu discovers that you are under the age of 18 years. In case of a business entity, you represent that you have the necessary authority to bind the entity to this User Agreement. Unless otherwise specified, the materials on this website are directed solely at those who access this website from India. littlemitthu makes no representation that any products or services referred to in the materials on this website are appropriate for use, or available outside India. Those who choose to access this Website from outside India are responsible for compliance with local laws if and to the extent local laws are applicable. littlemitthu will deliver the products only within India and will not be liable for any claims relating to any products ordered from outside India.
Unless otherwise stated as additional terms and conditions which are product specific, these terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the services of littlemitthu, you agree to be bound by the Terms and Conditions.
Modifications
littlemitthu.com reserves the right at all times to discontinue or modify the Terms of Use and/or our Privacy Policy as we deem necessary or desirable without any prior notification. Such changes may include, among other things, the adding of certain fees and charges. Any such modifications would be effective immediately. We suggest that you read our Terms and Conditions and Privacy policy from time to time to stay informed. Any use of the website after such modifications would be deemed to constitute acceptance of the modified terms by the End User.
Account and Registration
It is the user's responsibility to keep the details of the account and password confidential and you agree to accept responsibility for all activities that occur under Your Account or Password. littlemitthu shall not be liable to any person for any loss or damage which may arise as a result of any failure by the user to protect the account details or the password. In case of any suspected breach please contact us immediately. If littlemitthu has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to littlemitthu.
You also agree to:
1 .Provide true, accurate, current and complete information about yourself as prompted by littlemitthu website during the registration process (such information being the "Registration Data")
- Maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, incomplete, or not current or if littlemitthu has reasonable grounds to suspect that such information is untrue, inaccurate, not current or not in accordance with the User Agreement, littlemitthu will have the right to indefinitely suspend or terminate your membership and refuse to provide you with access to the website. Pricing, Promotions & Coupon Codes
Pricing Information
While littlemitthu shall endeavour to provide accurate product and pricing information, yet typographical errors might occur. littlemitthu cannot confirm the price of a product until after you order. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, littlemitthu shall have the right, at our sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been dispatched. In the event that an item is mispriced, littlemitthu may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been dispatched, your offer will not be deemed accepted and littlemitthu will have the right to modify the price of the product and contact you for further instructions using the e-mail address provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that littlemitthu accepts your order the same shall be debited to your credit card account and duly notified to you by email that the payment has been processed. The payment may be processed prior to littlemitthu dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your account.The fixed shipping charge of INR 99 is applicable on all orders below INR 500 at all locations.The fixed COD charge of INR 50 is applicable on all orders below INR 500 at all locations.
Promotion Offers
For any returned or undelivered orders, partial or whole, the user will not be eligible to avail of the offer used to purchase the original order. The benefit of the offer would also not be included in the refund provided. If the product(s) returned are part of any free offer, Eg: Buy 2 get 1 free or Buy 1 get 1 free, all the products related to the offer would have to be returned by you, as they have been purchased as part of a group offer. The refund/replacement process would only be initiated once all the products have been returned and their quality assessed by us.
From time to time, we may provide a free sample or gift along with our orders which are eligible for the offer. These samples/gifts will not be eligible for return/replacement/refund under any circumstances.
Coupon Codes & Cart Offers
To offer special discounts to our users from time to time, we share coupon codes based discounts. To prevent any possible misuses, we have put in place a few checks on the ways in which these coupon codes can be used.
To make the best use of the coupon code offers, please go through the following terms and conditions applicable on all coupon codes
Coupon Codes & Cart Offers based offer will be valid upon application of the coupon code at the time of placing order.
Coupon Codes & Cart Offers will be valid till the date communicated or till stocks last on the applicable products, whichever happens earlier.
A Coupon Codes & Cart Offers can be used only once per user per household unless otherwise mentioned.
A Coupon Codes & Cart Offers cannot be clubbed with any other coupon code or with any other offer including offers running on the website without using coupons.
A coupon will provide the stated discount of the coupon code or the discount already stated on the product whichever is higher unless otherwise mentioned.
Coupon codes shared individually with a user will be applicable on purchase made by that particular user only.
The website reserves the right to change the terms and conditions of any coupon code any time without prior intimation.
Shipping / Cash on delivery rules and charges apply on the net amount payable upon application of the coupon code unless otherwise mentioned.
Cashback coupons are valid for next purchase as per the conditions mentioned with the Cashback offer.
The Cash Coupons added to an account can be changed/updated at any point of time by MRPL, without any prior intimation. These changes could be made from time to time even before the valid expiry date of the existing Cash Coupons.
Minimum subtotal value must be 1500 or more to use the coupon MINI15, and the maximum discount will be 400 for the coupon code MINI15. The coupon is valid for one time for every user.
Maximum discount value will be 25% of the cart total for the Buy 2 Get 1 offer. The percentage of discount will be changed as per the product list.
Maximum discount value will be 50% of the cart value for the Buy 1 Get 1 offer.The percentage of discount will be changed as per the product list.
Coupon value is non refundable for all the orders & returns.
The company reserves the right to change the terms and conditions of the Coupon codes & Cart offers without prior intimation.
Cashback Offers
Cashback Offers are run from time to time to award users for their purchase from littlemitthu website. The terms and conditions applicable with these Cashback offers are as below:
The Cashback amount, the purchase conditions and the product range on which the Cashback offer is valid will be as specified along with the Cashback offer.
The Cashback amount will be received by the user as a coupon through a Cashback email. The Cashback coupon would be received by you up to 10 days after the delivery of the order. Eg: If your order has been delivered on 3rd September, you would be receiving the Cashback coupon on mail latest by 13th September.
Cashback will not be provided for any product(s) which have either not been delivered to you or which has been returned by you. In the event of any replacement provided to you, the replacement product value will not be added to the cashback calculations available to you to redeem on website.
The maximum Cashback given out is INR 250 and is applicable on the MRP of the product, unless mentioned otherwise.
The Cashback coupon can be used till the date of validity as specified in the Cashback email.
The Cashback is not applicable on cancelled orders.
MRPL reserves the right to change the terms and conditions without prior intimation.
The company reserves the right to change the terms and conditions of the Cashback offers without prior intimation.
Third Party Offers
Currently we are not running any Wallet cashback offer.
Instructions for Wallet/Store credit Cashbacks
MRPL holds the right to not accept refund of transactions where the refund value is less than the Cashback value issued by any wallet. For example, user X did a transaction for INR 500 and got a Cashback from wallet for INR 200, now user wants to refund one part of the product costing INR 160. In this case refund value is less than the cashback issued to the customer and refund will not be accepted. User X, will either be given a Gift Voucher or Cash Refund of the same amount which can be used on website with the next purchase. We accept Paytm, MobiKwik and PayUMoney wallets for online transactions. You can also redeem exciting deals and cash backs which would be mentioned above. These offers are subject to change and we request you to check this space before making the purchase.
Transactions & Cancellations
Minimum Order Value: To place an order on littlemitthu website the minimum order value has to be more than INR 99.
Failed Payment/Transaction Failure/Cancelled order: Any failed payment/ transaction not successfull the refund will be processed within 7-10 bank working days. For prepaid order cancellations the refund will be processed within 7-10 bank working days. If payment not successfull or transaction timeout, the transaction will be reversed to source account within 7-10 bank working days. For more help please contact littlemitthu customer care.
Credit Card Details
You hereby agree, understand and confirm that the credit card details provided by you for availing of services on website will be correct, accurate and current. Under no circumstances you shall use a credit card which is not lawfully owned by you. You further agree and undertake to provide the correct and valid credit card details to us. The card details will not be utilised and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the onus to 'prove it otherwise' shall be exclusively on you.
Fraudulent / Declined Transactions
In case of fraudulent use of the website, we reserve the right to recover the cost of goods, collection charges and lawyers’ fees from person(s) concerned. We reserve the right to initiate legal proceedings against such person(s) for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Cancellations by the Customer
In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount. The orders that have already been shipped out by us will be subject to our return policy as mentioned on another section on this website. All refunds will be processed within 10-15 days for more help please conatct littlemitthu customer care.
Cancellations by littlemitthu
Under certain circumstances it might not be possible for us to accept an order and we may be compelled to cancel the same. We reserve the right to refuse or cancel any order for any reason at our sole discretion. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also ask for additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged, the said amount will be reversed back in your Account. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
Payment
While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to:
Lack of authorization for any transaction/s,
or exceeding the preset limit mutually agreed by you and between your "Bank/s",
or any payment issues arising out of the transaction,
or decline of transaction for any other reason/s.
All payments made against the purchases/services on littlemitthu by you shall be compulsorily in Indian Rupees acceptable by the Union of India. littlemitthu does not accept any other form of currency with respect to the purchases.
Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.